Hmmm, thanks for the pictures in your upload site..... well, the questionmarks in the install wizard is some kind of bug, because our system will recognize the language of your windows, but only with Chinese or English. When you are using a different language, it got lost and show you those ???????? But we are working on it. ...Yes I see you got a problem when you tried to log in our server through PC Suit. OK, just send me your serial number and user name and password to support@auteltech.com, then I will check it for you.